Refund policy
Returns & Exchanges
As a small, grassroots organisation, we don't carry large amounts of stock and most of our apparel is ordered specifically for each customer. To help avoid sizing issues, we strongly recommend trying on the equivalent item at a local stockist before placing your order, particularly for custom items such as our branded wet weather gear.
Custom-Ordered Items
Most products sold through Saltwater Veterans are custom ordered and made specifically for you. Because of this, we are unable to accept returns or exchanges for incorrect sizing or change of mind.
Refunds or replacements for custom-ordered items will only be provided where the product is faulty or where required under Australian Consumer Law.
Standard Stocked Items
We only keep a limited range of standard stock, currently:
- Saltwater Veterans T-shirts
- Saltwater Veterans Caps
These items may be exchanged for another size or item (subject to availability) within 14 days of purchase. We do not offer refunds for change of mind.
Return Conditions
To be eligible for an exchange or warranty assessment:
- Items must be in their original packaging.
- Items must be new, unused and unworn.
- Proof of purchase is required.
We can only process returns or exchanges for items purchased directly from Saltwater Veterans. Products purchased through another retailer must be returned to that retailer.
Thank you for supporting our small volunteer-driven organisation.
Stay Salty